Trigger
New Ticket
Zendesk Webhook
AI Worker
Analyze Sentiment
GPT-4o · 28ms
Token 213 · Cost $0.002
Route: Critical
sentiment < 0.3
Escalate to Slack
Channel: #urgent
Route: Inquiry
type == "Question"
Draft Response
Using KB Articles
Mark Resolved
Close ticket
Route: Praise
sentiment > 0.8
Log Feedback
Airtable: Testimonials